The quickest way to book your apartment at a Cheval Residence or Cheval Maison is to visit our website www.chevalcollection.com.

You can also contact our friendly reservations team Monday – Sunday from 8am to 8pm including UK bank holidays on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

Alternatively, you can make your reservation through our Cheval App. Simply, visit the Google Playstore or iTunes store and search ‘Cheval Collection’ to download.

Our cancellation policy depends on the rate booked. Look for specific terms and conditions, within your booking confirmation email.

If you need to cancel your reservation, please contact our reservations team on +44 (0)20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

For any amendments, please contact our reservations team on +44 (0) 20 7341 7052, via email reservations@chevalcollection.com or WhatsApp +44 (0)7702 551 923.

We accept payment in British Pounds only in the United Kingdom, and Dirhams only in the United Arab Emirates.

Check-in time is from 15:00

Check-out time is by 11:00 (12:00 at our Dubai property)

On check-in we will request a credit card to pre-authorise a fixed amount, dependent on the number of nights you are staying with us. This is to cover any expenses incurred during your stay, and as a security deposit to set towards any potential damage to the apartment beyond reasonable wear and tear.

For stays of 1-6 nights: Upon check-in, we will request a pre-authorisation of £60 / AED 270 per night up to a maximum of £360 / AED 1,620. At this stage, no money is taken from your account; your credit card company will simply hold this amount against your credit limit. Assuming there are no other charges, once you check out the credit amount will be released, usually within a few days, however this can take longer depending on your provider.

For stays of 7 or more nights: Upon check-in we will debit your card for a sum of £420 / AED 1,890. Assuming there are no other charges to cover at the time of your departure, this amount will be refunded in full to your account. Please be aware this refund may take up to five working days for processing and is dependent on your banking provider. The reason we debit a sum of money rather than use the credit card pre-authorisation function is that most providers do not permit a pre-authorisation hold for longer than seven days. If you were staying with us for a period of four weeks, for example, we would have to renew this pre-authorised amount repeatedly. This has the potential for multiple holds on your card at any one time, which is a situation we wish to avoid. Should you have any questions about this policy, please speak to a member of the front office team.

We always try to have your apartment available to you as early as possible but cannot guarantee access before 15:00. If this is the case, our front office team would be happy to store your luggage for you until your apartment is ready.

A late check-out can be requested via the front office team the day before your departure. Please note, not all late check-outs can be accommodated for and an additional fee may apply.

Yes, you can store your luggage with us on the day of check-in or check-out.

Yes, complimentary Wi-Fi is available at all Cheval Residences and Maisons.

Room service is available at our property in Dubai, Cheval Maison – The Palm, only, delivered by our partner Black Coffee by Café Younes. If you are in London you can enjoy food from one of our partners and choose from a selection of local restaurants in London with www.nightroomservice.com. Look for the display in your apartment with the access code or visit their website directly from the Cheval App. If you are staying in Edinburgh, there are a variety of food delivery services available; please ask the team at the Front Office for help.

Cheval The Edinburgh Grand and Cheval Old Town Chambers have onsite restaurants called The Register Club and Luckenbooths, respectively. At Cheval Maison – The Palm Dubai, there is an all-day dining café and restaurant on the ground floor, Black Coffee by Café Younes, serving breakfast, lunch and dinner daily from 7am until 2am.

Our London locations do not have in-house restaurants and bars but there are plenty nearby, and our team is more than happy to offer you recommendations.

Due to our unique location in the heart of Edinburgh’s historic Old Town, parking is rather tricky, although not impossible. If you are travelling by car, our main entrance is 329 High Street, Edinburgh EH1 1PN. Unless subjected to road closures, you can load and unload luggage for a 10-minute period prior to parking.

We recommend using the Edinburgh Waverley Train Station APCOA Car Park during your stay, and offer a 20% discount for resident guests. The car park is a 10-minute walk from the property and is located on New St, Edinburgh EH1 1BB. The discount on their advertised rates equates to £17.60 for a 24-hour stay (as of June 2023). You will be presented with a ticket on entry to the car park which must be validated at our reception at check-out for the discounted rate to be applied.

For shorter periods, there are a limited number of on-street parking bays on nearby St Giles Street, however these are in very short supply and have an hourly charge in operation of £6.70 per hour: Monday – Saturday, 8.30am – 6.30pm. Parking is free of charge outside these hours.

For Blue Badge Holders, please go to The City of Edinburgh Council website for the nearest parking bays.

The nearest car park to Cheval Abbey Strand Apartments at Holyrood is the 24h Dynamic Earth Car Park, located on Dynamic Earth, Holyrood Road, Edinburgh EH8 8AS. The parking facility is a 3-minute drive or a 5-minute walk from our residence.

Guests staying at Cheval Abbey Strand Apartments at Holyrood benefit from a 20% discount on the parking rates. The discount will be applied before collecting your vehicle by showing the Cheval Abbey Strand Apartments booking confirmation email at the car park office located on Holyrood Gait, next to the stairway access to the car park. This is the only place the discount can be applied. This is available to our guests anytime between the check-in and check-out date.

Due to our unique location in the heart of Edinburgh’s New Town, parking is rather tricky, although not impossible.

On arrival it is possible to park your car to unload luggage in front on the building for a brief moment. For long-stay parking, we advise our guests to park at St James Quarter, a 6 minutes drive from the residence. Guests will receive a discount on their parking ticket, costing £15 for 24 hours, rather than the full ticket price of £26. The ticket can be validated on departure at the front office desk. https://stjamesquarter.com/car-park

There are a limited number of on-street parking bays nearby on St Andrew Square, however these are in short supply and have an hourly charge in operation of £3.60 per hour: Monday – Saturday, 8.30am – 6.30pm. Parking is free of charge outside these hours.

For Blue Badge Holders, please go to The City of Edinburgh Council website for our nearest parking bays. https://www.edinburgh.gov.uk/parking-spaces/find-parking-bays/1/

The residence has secure underground parking available with space for 88 vehicles.

Weekly rate: £249 per space
Daily rate: £48 per space

Guests will also have access to electric charging points.

The residence does not have its own parking facility available, however subject to availability, guests can park at Cheval Gloucester Park. Please contact the front office team for more details.

*Please note that the car park at Cheval Thorney Court will undergo an extensive refurbishment which will commence on 30 September 2024 and will be available for use on 1 December 2025. Any guests who have a signed tenancy agreement at Cheval Thorney Court will be able to use the parking facilities at the nearby Cheval Gloucester Park. We apologise for any inconvenience.

The residence has secure underground parking available for residents.

Weekly rate: £228 per space and £300 for a bay with an electric charging point
Daily rate: £38 per space and £50 for a bay with an electric charging point

On no account should any vehicle be parked immediately outside the canopy at the front entrance. This must be left free at all times for the purpose of setting down and picking up.

The area for parking outside the main entrance is for short term use only for visitors to Cheval Thorney Court during the day. Residents’ cars should not be parked there overnight.

The Front Office team operates a complimentary car valet service for your convenience. Please call them when you need your vehicle from the garage and they will bring it to the main entrance. They will also park it on your return. The front office team can also arrange to have your car washed and/or fully valeted.

This residence does not have its own parking facilities however, subject to availability, parking can be arranged at Cheval Thorney Court. Please contact the front office team for more details.

Weekly rate: £228 per space and £300 for a bay with an electric charging point
Daily rate: £38 per space and £50 for a bay with an electric charging point

Limited paid parking is available on request at our sister property Cheval Gloucester Park. Please contact the front office team for details.

There are limited parking spaces, subject to availability. Guests are advised to get in touch with the front office team in advance to check for availability and to book their space.

Weekly rate: £201 per space
Daily rate: £48 per space

The nearest car park is Tower Hill Coach and Car Park located on 50 Lower Thames Street, London, EC3R 6DT.

Please use the below link for additional information and for daily charges https://www.cityoflondon.gov.uk/services/parking/car-parks/tower-hill-car-and-coach-park

The nearest car park is London Vintry Thames Exchange located on Thames Exchange, Bell Wharf Lane, off Upper Thames Street, London, EC4R 3TB.

Please use the below link for additional information and for daily charges
https://www.ncp.co.uk/find-a-car-park/car-parks/london-vintry-thames-exchange/

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